Commercial director Phil Wilshire has an idea to lift spirits and put him on the map.

Hoping to improve his health and that of his sedentary staff, Nev launches a 'fat club'.

Nev's enforcer Thorpey is forced to come out about a secret relationship at work.

Nev invites his staff to submit ideas to improve the company.

When Nev encourages his employees to pen a few lines of verse, birthday girl Hayley hopes her tea lady rap will make her the Dylan Thomas of the call centre. Lothario Chickenhead finally settles down. And has call centre veteran Griff made his last call for Nev?

Phil and Twe are left in charge when Nev goes on holiday to Hawaii, and the pair decide to try out a new sales tactic. Elsewhere, Jenny finds it difficult to get back into the swing of things after a break in Bulgaria, and Hayley lands herself in trouble after making a big announcement. Last in the series